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How af999 Handles Your Personal Information

When you open an account with af999, you share information with us — your contact details, payment methods like bKash, Nagad, and Rocket, and how you use the platform.

bKash, Nagad, Rocket payment data protectedAccount access secured with OTP verificationNo data sold to third partiesYou can request your data any timeApplies to mobile and browser sessions
af999 How af999 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling You Can Check

Your account security starts at login. Every session requires OTP verification sent to your registered mobile number, so no one can access your account from an unrecognised device without that code. Payment records tied to bKash, Nagad, and Rocket are stored in encrypted form and are visible only to you via your account wallet and to our compliance team when a transaction dispute requires review.

Encrypted Storage

Account data, including your registered phone number and payment transaction references from bKash, Nagad, and Rocket, is stored with encryption at rest and in transit.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and preference cookies to remember your lobby settings. Analytics cookies run in aggregate — they do not identify you personally.

Data Retention Policy

We hold active account data while your account is open. After closure, we retain records for the period required by applicable rules, then delete or anonymise them.

Your Rights and How to Exercise Them

You can request a copy of your data, ask us to correct inaccurate details, or request account deletion via live chat or email. We aim to respond within a reasonable period of receiving a verified request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat widget from any page on af999 to speak with our support team about a data request, cookie concern, or account privacy question.
Email Support Send your data access or deletion request to our support email. Include your registered phone number so we can locate your account and respond promptly.
Account Settings Log into your af999 account on mobile or desktop, head to Account Settings, and you can review the personal details and payment methods we hold on file for you.

What You Asked About This Policy

Real questions from account holders about how af999 handles personal data, payment records, and your rights under this privacy policy.

We collect your name, phone number, and email at registration. When you deposit via bKash, Nagad, or Rocket, we also record transaction references to keep your wallet balance accurate.

No. We never see or store your bKash PIN, Nagad mPIN, or Rocket password. Those credentials stay between you and your wallet provider throughout the transaction.

Log into your account, go to Account Settings to view stored details, or contact support via live chat or email with your registered number to request a full data summary.

Yes. Send a deletion request through live chat or support email. We will close the account and remove personal data after the retention period required by applicable rules has passed.

We do not sell your data. We may share limited data with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who operate strictly under our data agreements.

Session cookies maintain your login state across pages. Analytics cookies collect aggregate usage data only. You can manage cookie preferences in your browser settings, though some features may be affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.