Reference

Terms and Conditions That Govern Your af999 Account

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out exactly what we expect from you and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh region rulesWallet use conditionsChanges notified in-app

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TERMS CONTACT PATHS

Reach Us About Any Terms Query

If a clause is unclear or you need to raise a dispute about how a term was applied to your account, our support team can walk you through it. We handle terms-related queries through live chat, email, and our in-app message thread. Response times vary, but we keep your case open until it is resolved — not just acknowledged.

Team online

Live Chat

Start a chat session from inside your account. Useful for quick questions about deposit terms, Nagad transaction disputes, or account-access conditions.

Email Support

Send a detailed query to our support address for complex terms issues — wallet discrepancies, account closure requests, or eligibility questions for your region.

In-App Messaging

Use the message thread inside your af999 account to raise a terms concern directly. All messages are logged and traceable against your account record.

What These Terms Actually Cover

af999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account on af999 and continue for as long as that account remains active. They cover how your account wallet works, how deposits via bKash, Nagad, and Rocket are processed, and what happens if a transaction is disputed. They

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also set out the rules around account ownership — one account per person, no shared access, and no transfer of balances to another holder. If you are accessing af999 from Bangladesh, availability of certain features depends on your local law and eligible region. We may update
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these terms when regulations or platform features change. When we do, we will notify you through the app or your registered contact. Continuing to use your account after a notice is posted means you accept the revised terms. If any part of these terms conflicts with
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applicable local law in your jurisdiction, that local law takes precedence. We do not accept liability for access that occurs in regions where online wagering is restricted. Your use of local payment rails — including bKash, Nagad, and Rocket — is subject to both these terms
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and the individual conditions of those wallet providers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How af999 Enforces and Updates These Terms

These terms are not static. When we update our platform — adding a new payment method, adjusting wallet withdrawal steps, or changing how account verification works — the relevant clause is updated and dated. We keep a version history so you can see what changed and when. Your account data, transaction records, and wallet activity are retained in line with our data policy and only accessed for account management or dispute resolution.

Account Data Retention

We keep your account records, wallet transactions, and deposit history for as long as your account is active and for a set period after closure, as required.

Wallet Dispute Process

If a bKash, Nagad, or Rocket deposit does not reflect in your account wallet, raise it within 48 hours with your transaction reference for fastest resolution.

Account Security Conditions

You are responsible for keeping your login credentials private. Any activity carried out under your account is treated as authorised by you under these terms.

How to Request a Change

To update your registered contact details or request account closure, go to account settings or contact support via live chat with your account verification ready.

Common Questions About af999 Terms and Conditions

These are the questions we get asked most often about how our terms work in practice — covering your account rights, wallet conditions, and what to do if you think a term has been applied incorrectly.

Access and eligibility depend on your local law and region. Players in Dhaka and elsewhere should check whether online wagering is permitted under applicable local regulations before opening an account.

No. One account per person is a firm condition of these terms. Duplicate accounts may be closed and any wallet balance reviewed. Contact support if you have an access issue with your existing account.

Raise it through live chat or in-app messaging within 48 hours. Keep your bKash or Nagad transaction reference ready — we use that to trace and resolve the discrepancy against your account record.

We send a notification through the app and to your registered contact when terms change. The updated version is dated. Continuing to use your account after the notice means you accept the changes.

You can request account closure through account settings or via support. Data retention after closure follows our data policy and applicable local requirements — not all records can be deleted immediately on request.

Contact our support team via live chat or email with your account details and the specific clause you believe was misapplied. We will review the case and respond with the outcome and our reasoning.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoHoldem Highroll LiveLive Dealer Bangladesh

Terms and Conditions That Govern Your af999 Account

Reach Us About Any Terms Query

Live Chat

Email Support

In-App Messaging

How af999 Enforces and Updates These Terms

Account Data Retention

Wallet Dispute Process

Account Security Conditions

How to Request a Change

Common Questions About af999 Terms and Conditions

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can I have more than one af999 account?

03 What happens if my bKash or Nagad deposit does not appear in my wallet?

04 How will I know if the terms have been updated?

05 Can I request that my account data be deleted?

06 What do I do if I think a term was applied incorrectly to my account?

Terms & Conditions

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